Help Desk Analyst
Our client, one of Pittsburgh's most well known, and well respected organizations that puts employees first.
They are seeking a Help Desk Analyst to join their team! Salary/Hourly Rate:
$19/hr Position Overview:
The Help Desk Analyst will perform Tier 1 level support via phone for the organization's internal and external teams nationwide.
This is an excellent opportunity for anyone seeking to find their first career in the IT space.
This Help Desk Analyst position is remote, however, candidates must be located within the Greater Pittsburgh area to report in office for training and large scales meetings.
Responsibilities of the Help Desk Analyst:
Work with individuals via phone to help troubleshoot issues to the best of your ability prior to escalating Calmly handle inquires from internal and external teams Troubleshoot technical issues with hardware using Windows, Mac, or iOS Reset passwords via Active Directory Escalate bigger issues to Tier 2 and above support as needed Other duties as needed Qualifications for the Help Desk Analyst:
Basic knowledge of Windows, Mac and iOS; experience with Active Directory is a plus Exceptional Customer Service skills Ability to think quickly and efficiently Ability to keep calm under pressure Ability to work with minimal supervision Previous retail experience technical experience is a plus Previous Help Desk experience is a plus Education Requirements:
Associate's degree with a technical focus is preferred
Benefits:
Atrium Care Package available, upon eligibility.
(Including healthcare plans, discount programs and paid time off) Recommended Skills Active Directory Group Customer Service Help Desk Microsoft Windows Problem Solving Retailing Estimated Salary: $20 to $28 per hour based on qualifications.
They are seeking a Help Desk Analyst to join their team! Salary/Hourly Rate:
$19/hr Position Overview:
The Help Desk Analyst will perform Tier 1 level support via phone for the organization's internal and external teams nationwide.
This is an excellent opportunity for anyone seeking to find their first career in the IT space.
This Help Desk Analyst position is remote, however, candidates must be located within the Greater Pittsburgh area to report in office for training and large scales meetings.
Responsibilities of the Help Desk Analyst:
Work with individuals via phone to help troubleshoot issues to the best of your ability prior to escalating Calmly handle inquires from internal and external teams Troubleshoot technical issues with hardware using Windows, Mac, or iOS Reset passwords via Active Directory Escalate bigger issues to Tier 2 and above support as needed Other duties as needed Qualifications for the Help Desk Analyst:
Basic knowledge of Windows, Mac and iOS; experience with Active Directory is a plus Exceptional Customer Service skills Ability to think quickly and efficiently Ability to keep calm under pressure Ability to work with minimal supervision Previous retail experience technical experience is a plus Previous Help Desk experience is a plus Education Requirements:
Associate's degree with a technical focus is preferred
Benefits:
Atrium Care Package available, upon eligibility.
(Including healthcare plans, discount programs and paid time off) Recommended Skills Active Directory Group Customer Service Help Desk Microsoft Windows Problem Solving Retailing Estimated Salary: $20 to $28 per hour based on qualifications.
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