End User Support
Job Description Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries.
In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work.
To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Role:
End User Support Location:
Warrendale, PA Duration:
Long term contract Required Skills:
Desktop support services
Job Description:
General Description As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience is customer service oriented and provides timely and high quality technical support to customers.
A Technical Certification (Microsoft/Client/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role.
2.
0
Responsibilities:
2.
1 Operational
Responsibilities:
oProvide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support oManage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance oRespond to end-user requests for updates on ticket status and promptly follow up as needed.
oCoordinate with vendors for provision of end-user support (e.
g.
Hardware Vendor technicians for warranty repair/replacement) oPerform managed print service invoicing/meter read/polling report verification oPerform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs oCoordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
oProvide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support oProvide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
oProvide On-call support if required outside business hours on a rotational basis 2.
2 Health and Safety
Responsibilities:
oTake every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end.
oRead, understand and comply with the company's safety policies, rules, procedures and practices.
oNotify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment.
oPromptly report to management all incidents, including injuries, illnesses and near misses.
oObserve general principles of incident prevention and participate in the requirements of the safety program.
oUse devices and wear PPE as per regulatory requirements and HCL's standards.
oRefrain from causing or participating in harassment or violence.
oOperate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.
oWhen performing work on behalf of HCL on a client's work site, abide by the policies, rules, and procedures that are stipulated within the client's safety program.
oCooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.
oComply with the provincial OHS Act, Regulations and Code.
oSet an example for good safety conduct.
For more information and other jobs available please contact our recruitment team at email protected .
To view all the jobs available in the USA and Asia please visit our website at https:
//www.
tekfortune.
com/careers/.
Recommended Skills Business Software Customer Service Disaster Recovery Imaging Devices Maintenance Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work.
To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Role:
End User Support Location:
Warrendale, PA Duration:
Long term contract Required Skills:
Desktop support services
Job Description:
General Description As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience is customer service oriented and provides timely and high quality technical support to customers.
A Technical Certification (Microsoft/Client/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role.
2.
0
Responsibilities:
2.
1 Operational
Responsibilities:
oProvide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support oManage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance oRespond to end-user requests for updates on ticket status and promptly follow up as needed.
oCoordinate with vendors for provision of end-user support (e.
g.
Hardware Vendor technicians for warranty repair/replacement) oPerform managed print service invoicing/meter read/polling report verification oPerform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs oCoordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
oProvide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support oProvide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
oProvide On-call support if required outside business hours on a rotational basis 2.
2 Health and Safety
Responsibilities:
oTake every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end.
oRead, understand and comply with the company's safety policies, rules, procedures and practices.
oNotify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment.
oPromptly report to management all incidents, including injuries, illnesses and near misses.
oObserve general principles of incident prevention and participate in the requirements of the safety program.
oUse devices and wear PPE as per regulatory requirements and HCL's standards.
oRefrain from causing or participating in harassment or violence.
oOperate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.
oWhen performing work on behalf of HCL on a client's work site, abide by the policies, rules, and procedures that are stipulated within the client's safety program.
oCooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.
oComply with the provincial OHS Act, Regulations and Code.
oSet an example for good safety conduct.
For more information and other jobs available please contact our recruitment team at email protected .
To view all the jobs available in the USA and Asia please visit our website at https:
//www.
tekfortune.
com/careers/.
Recommended Skills Business Software Customer Service Disaster Recovery Imaging Devices Maintenance Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
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